Try UXArcade

Help

Ask a person, not a form.

Questions about the lab, UX Arcade, product access, team pilots, or your data go directly to the people building the work.

How we replyOne inbox

A real person reads it, and a real person answers.

A real person reads these and a real person replies — there is no sequence, no CRM and no ticket number behind them. We aim to answer within two working days, and when something will take longer we say so rather than going quiet.

Where to start

Pick the closest; we'll route the rest.

Questions

Every answer is either true today or an honest "not decided yet".

The lab

Who you are writing to.

What is SplitFire Labs?

An independent product lab. We turn the judgment behind good software — the part usually left to taste and seniority — into things you can learn, run and verify. One lab, few products, no growth-at-all-costs.

Is this a course, a bootcamp, or a newsletter?

None of the three. We build products: a game you play, protocols you run, and a verification format we’re still testing.

How do you make money?

Two ways, both stated plainly: a one-time UXArcade Pass, and team pilots. There is no ad network, no data sale, and nothing on this site that quietly monetises your attention.

What are the House Rules, and what happens if you break one?

Six rules we build by — feel first, honest by design, accessible by default, built in the open, your progress is yours, small on purpose. If we break one, we say so on this site with our name on it, rather than making a quiet edit.

Do you actually pass the standards you teach?

Partly, and the page says which parts. The self-audit runs the same checklist UXArcade runs every release against this site, with passes, partials and open gaps all listed and dated. It is self-assessed, not independently verified — we say that on the page, and an independent audit is welcome.

The products

What is real today, and what is still a stage on the roadmap.

What can I actually use right now?

UXArcade is the one finished product. Design Protocols is still in build, but its thirteen skill files and the platform kit are public, free to download and run today, at version 0.5 because no full test run has been published yet. Interface Proof is at research stage, and Data Arcade is an idea with nothing behind it. Each carries its real stage on the shelf, which is why “Idea” appears there at all.

When does Design Protocols ship? When does Interface Proof?

We don’t publish dates. A date is the easiest thing in the world to announce and the easiest to miss, so the roadmap publishes the stage instead. Design Protocols reaches 1.0 when its eval suites have been run and the results published, not on a day we pick; its skills are already downloadable. Interface Proof gets to its waitlist as it becomes usable — not a launch countdown.

What will they cost?

Design Protocols are free and open source, under the Apache 2.0 licence. For Interface Proof, not decided, and we would rather say that than invent a number to fill the space. When there is a price, it will be on the product’s own page before it is in an email.

Does buying the UXArcade Pass include future products?

No — deliberately. An earlier version of the Pass promised “every future cartridge”, which billed today’s buyer against products that don’t exist. We withdrew it, because that is exactly the promise gap UXArcade teaches people to spot. The Pass covers UXArcade; anything else is priced on its own, and Pass holders may be offered a discount rather than an automatic grant.

What happens when I join a waitlist?

You get the work as it becomes usable, and nothing else. No drip sequence, no “just checking in”, and unsubscribe in one click without being asked why.

UXArcade

The short answers. The app’s own help centre has the rest.

Is it free?

Fifteen complete laws are free forever — both play modes on every one of them, plus a World Boss and the readable library for all 55. No card and no time limit.

What does the Pass cost, and is it a subscription?

₹299 in India, $9 everywhere else, paid once. It is not a subscription: no renewal, no card kept on file, nothing to cancel. India’s price is set to Indian purchasing power, not converted from dollars at the till.

Do I need an account to play?

No. You can play with no sign-up at all; progress saves in your browser and folds into an account if you make one later.

Can I get a refund?

Fourteen days, no questions asked. A refund ends Pass access and never deletes anything you earned.

Something in the game is broken, or an answer looks wrong.

Send it to the app’s help centre — it lists exactly what to include so the first reply is the useful one. Content corrections are wanted, not tolerated: if you’re right, the fix ships.

Teams and pilots

What we run today, and what we don’t.

What is a pilot, exactly?

Four weeks against one named friction. Week 0 picks the friction, week 1 sets the baseline and the evidence that would count, weeks 2–3 run the intervention on live work rather than exercises, and week 4 inspects what actually changed.

What does a pilot cost?

There is no published price, because the shape depends on the friction and the size of the team. Tell us what needs to improve and we’ll come back with the shape, the cost, and an honest read on whether a pilot is even the right tool for it.

Can we buy UXArcade for a whole team?

There is no seat-based team plan in the app today. If you need one, say how many people and we’ll tell you what we can do right now — rather than pointing you at a plan that doesn’t exist.

Do you do workshops, talks or consulting?

The pilot is the engagement we run. Ask about anything else and you’ll get a straight yes or no, not a proposal for work we aren’t set up to do.

Why does your team form open my email app instead of submitting?

Because there is no endpoint behind it, and a form that quietly discarded your message would be precisely the dark pattern this lab campaigns against. It fills in the message and hands it to you; nothing is sent, stored or tracked until you press send yourself.

Privacy, data and this site

The short version: one analytics counter, no account, nothing sold.

Do you set cookies, and why did I (or didn’t I) see a banner?

This site runs Google Analytics, which sets one cookie to tell a returning visitor from a new one. That is the only cookie, and there are no advertising cookies at all — ad storage and ad personalisation are denied in code for every visitor, everywhere, with no way to switch them on. If you are in the EEA, the UK or Switzerland you get a banner and nothing is stored until you choose: decline and no identifier is ever written. Everywhere else it is set without asking, because no law requires the question and a banner nobody needs is the consent theatre we promised not to perform.

Is the app the same?

No — it holds more, and it says so. UXArcade needs one essential cookie to keep you signed in, and its privacy policy names every processor it uses — database, hosting, sign-in, email, payments — plus how to export or delete everything, which you can do yourself from Settings.

What happens to my email if I write to you?

It reaches an inbox a person reads. It is not added to a mailing list, scored by a CRM, or fed into an automated sequence.

Can I quote or reuse your writing?

Quote a passage with attribution and a link back — that is always fine. For anything larger, like republishing a whole piece or using our material inside paid training, email legal@ first and describe what you want to do.

I found an accessibility failure on this site.

Please send it. It is the most useful mail we get: we teach contrast ratios and keyboard paths, so a miss here matters to us, and it goes on the public audit whether or not it is fixed the same week.

Write to the right place

What we don't have

Said before you go looking for it.

  • No phone line, no live chat, no support portal — one inbox, read by the people who build the thing.

  • No ship dates for products that aren’t built. The roadmap publishes the stage, never a date we can’t keep.

  • No account to manage on this site: it takes no sign-up, and the only cookie it can set is one Google Analytics counter you are asked about first if the law covers you.